Refund policy

We hope you love your purchase from The Thomasina Collection. If you change your mind about an item purchased online, you can contact us within 14 days of receiving your order to request a return.

Please take reasonable care of jewellery while it is in your possession. Where possible, return items in their original packaging. This does not affect your statutory cancellation or consumer rights. Any deduction for handling beyond what is necessary to inspect an item will be made only where permitted by law.

Items must be returned within 14 days of notifying us. 

Once we receive and inspect your return, we will process your refund within 14 days. Refunds will normally be made to the original payment method.

Personalised items

Personalised or custom-made items cannot be returned simply because you have changed your mind, unless the item is faulty, damaged or not as described.

Faulty or incorrect items

If your item arrives faulty, damaged or is not as described, please contact us as soon as possible and we will resolve this in accordance with your legal rights.

Sale items

Sale items are subject to the same statutory consumer rights as full-price items.

For any return or refund enquiry, please contact us at thethomasinacollection@outlook.com